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Returns & Exchanges

Your product may be returned for a refund (minus shipping and a restocking fee) within 30 days of delivery or exchanged within 30 days of delivery.

1. For products damaged during shipping or wrong style or type of product was sent other than what was ordered, pre-paid shipping will be provided. Please email your order number and a photo for damaged products to Customer Service at cs@naturalwooddecor.com.

2. Place the unused product back in the original packaging.

3. After you receive a confirmation for your return or exchange, ship the product in the original packaging to the location specified.

4. For general returns and exchanges, upon receipt and inspection, we will issue a refund, minus shipping costs and a 20% restocking fee, using the same method in which we were paid. For exchanges, the new product will be sent upon receipt of the original.

 
 

        

  Examples of Wood Twist Stools with Imperfections, but NOT Structurally Damaged

 

  Variations in Wood Products 

Imperfections

As with all natural wood products there will be some slight variation in color, texture, and finish color. This is mainly due to the underlying natural wood tones, which the translucent oil is applied over, creating a truly unique functional work of art. Products could have visible marks from tools used, patches from small repairs, knot holes, natural inclusions, and/or worm holes.

There will be various separations or cracks on your piece when it arrives. These naturally occurred as the wood was dried and shrank. Over time, some continued shrinkage may accentuate existing separations or generate new ones. This does not compromise the structural performance or integrity of the wood and is considered inherent to the natural beauty of the design.

The wood is from a tropical climate, and like all wood, is still "alive". It will change some over time based on your climate, and whether you place the piece in direct sunlight, or by a heating or cooling source, like in front of an air vent. Small cracks may appear but this is normal and will stop occurring over time. Simply rub in a natural neutral color wood oil to seal again. Of course, if a major crack develops that threatens the structural integrity of the product; we will gladly exchange it within the first 30 days.

Sizes

All of our products are natural and handmade. Therefore sizes are just an approximation but are generally within plus or minus 1/4". We cannot guarantee the products are perfectly square or flat. We do create useable and reasonably flat surfaces while highlighting the natural wood inclusions and hand carved surfaces. We do not fill in or repair carving marks, or natural inclusions like knots and branch growths. Instead we sand to blend them in and assure smooth edges and surfaces that are useable. On some products we will use the same wood to fill in old worm holes and such.

Coloring

The color, after finish is applied, will vary from the pictures depicted for every single piece. This is because the oil is the same tone but the color of the underlying wood of the piece it is going on varies. Monkey Pod wood (Acacia, Rain Tree), like all woods, has varying tones of browns in the reddish to black ranges depending on its age. The new growth or "white wood" ages from white to yellowish changing to light yellowish browns over time.

Wood Wall Decor

After panels are carved from several pieces, the wood shrinks as it dries. When the panels are placed back together they may not line up exactly as carved. We will joint and sand to close the gaps and then blend the design as well as possible with hand chisels. There will be some slight variances where two panels join.

Terms And Conditions / Legal Statement

WARRANTY

JC Squared LLC warrants all goods of our manufacture to be free from structural defects in material and workmanship under normal use and service. All eco-friendly furniture, decor and accessories are for somewhat dry to humid indoor environments only. If your indoor environment is very dry, damp, moist or wet please contact our sales department to ensure the products are an appropriate fit. Any goods found to be defective, upon examination by us, within 3 months from date of shipment, shall be repaired or replaced by us without charge. All export taxes, fees and duties occurring from warranty shipments beyond the continental United States will be the customer's responsibility.

This warranty shall be null and void and of no effect unless we are notified of such defect, all within 3 months from date of shipment. Such notification shall be directed to Customer Service at cs@naturalwooddecor.com.

This warranty does not cover damage caused by accident, improper storage, neglect, alterations, modifications, or additions.

JC Squared LLC warrants the items purchased from other manufacturers only to the extent of the normal warranty of these manufacturers.

The above warranties are given in lieu of all other warranties express or implied, including without limitation, the warranty of merchantability and the warranty of suitability for a particular purpose.

TAXES

JC Squared LLC  reserves the right to add sales tax, or any other tax, which may be imposed on our products, as required by law. All shipments into the state of Wisconsin will carry the current state sales tax.

TERMS OF PAYMENT

We accept all major credit cards: Visa, MasterCard, Amex, and Discover. 

CANCELLATIONS

A customer may cancel an order within 24 hours of completing an order for a full refund. If an order is cancelled beyond the 24 hour period and the product(s) ordered have shipped, JC Squared LLC maintains the right to refund the customer less shipping costs incurred for a call back.

RETURNED GOODS

Reference Returns and Exchanges page.

DELIVERIES

Delivery dates are estimated dates only, and unless otherwise specified, are estimated from the date of receipt by JC Squared LLC of order confirmation. In estimating such dates, no allowance will be made, nor shall we be liable directly or indirectly, for delays of carriers or delays from labor difficulties, shortages, strikes or stoppages of any sort, fires, accidents, failure or delay in obtaining materials or manufacturing facilities, acts of government affecting us directly or indirectly, bad weather or any causes beyond our control or causes designated as Acts of God or forces of nature by any court of law, and the estimated delivery dates shall be extended accordingly. We will not be liable for any damages or penalties, whatsoever, whether direct, indirect, special or consequential, resulting from our failure to perform or delay in performing unless otherwise agreed in writing by an authorized officer of JC Squared LLC.

SHIPPING

Natural Wood Decor ships only to the contiguous United States.  We do not ship to Hawaii and Alaska. Most orders are shipped up to 3 business days after the order has been placed.